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Work is a team sport. We can get good results working alone, but when a team gets in a room and focuses on the same problem at the same time, something changes. It can be a real power-up. Slack has fueled that kind of collaboration for a decade. Today, Slack is evolving into what we […]
Key Takeaways Salesforce customers across industries recently described their agentic rollouts, sharing what worked, what surprised them, and what they’d tell others just getting started on their own AI journeys. A clear pattern emerged. Customers seeing real results don’t just deploy. They listen to their users, define success, and build the guardrails to sustain it. […]
Salesforce, the #1 AI CRM, today announced it has signed a definitive agreement to acquire Listen Labs, an AI-powered customer research and human simulation platform. Listen Labs’s AI agents design studies, conduct in-depth research, and synthesize insights, automating the lifecycle of connecting with customers and analyzing their feedback. Listen Labs streamlines this process from months […]
In the leadup to Dreamforce 2026, dozens of announcements outlined what enterprises look like when software meets AI, but the event itself filled in the picture. Organizations are being transformed. Ways of working within them are transforming just as quickly. To see how headless architecture, Slack Code, purpose-trained models, and more are going to shape […]
At Penn State and DePaul University, AI agents are doing more than automating administrative work. By using AI to connect fragmented data and handle routine tasks, colleges can rethink how they support students in their educational journeys.
On-the-ground reporting from the must-attend event for the Agentic Enterprise
