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The company was founded 2009 in Toronto, Ontario, by University of Waterloo graduates Alex Solomon, Andrew Miklas, and Baskar Puvanathasan. The company was incubated at Y Combinator.
In July 2016, the former CEO of Keynote Systems, Jennifer Tejada, was named CEO of PagerDuty.
In June 2018, PagerDuty launched Event Intelligence, a product designed to analyze incoming digital signals and human responses to communicate incident response suggestions to operators when new incidents occur. At its industry conference in September 2018, the company also launched PagerDuty Visibility and PagerDuty Analytics.
In March 2019, PagerDuty filed its S-1 with the SEC in anticipation of its IPO and in April 2019, PagerDuty went public on the New York Stock Exchange.
On January 21, 2023 PagerDuty CEO Tejada's layoff memo was criticized for insensitivity for inappropriately quoting Martin Luther King, announcing promotions of executives, and tone deafness.
In May 2026, John DiLullo was named CEO and Jennifer Tejada became Executive Chair
In June 2026, Eric Prengel was named Chief Financial Officer