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Article by RADCOM - The leading 5G automated assurance expert Telecom operators face a retention problem that most industries would consider an emergency. Annual churn in telecom is roughly 31%, among the highest of any industry and nearly triple the 11% seen in energy and utilities. At the same time, global telecom service revenue is growing at an unremarkable 2.8% CAGR. When the market is […] The post Why Service Quality is Becoming Telecom’s Biggest Retention Strategy appeared first on https://radcom.com/blog/
Article by RADCOM - The leading 5G automated assurance expert Telecom operators are moving toward AI-driven, autonomous networks while still depending on complex, siloed legacy systems. That tension is now limiting progress; AI can reason, and automation can act, but neither can compensate for fragmented data, incomplete visibility, or an assurance layer designed around human intervention.  Cost makes the challenge more urgent. Most operators already spend […] The post Why Assurance Modernisation Should Be the First Investment in Autonomy appeared first on https://radcom.com/blog/
Article by RADCOM - The leading 5G automated assurance expert Every telecom operator knows these moments: a subscriber’s video call freezes mid-sentence. A streaming session buffers through the final episode. A payment app times out at checkout, all while across the operations center, every dashboard is green. This is the customer experience gap in action. Infrastructure KPIs (RAN availability, interface throughput, core function health) can […] The post Closing the Customer Experience (CX) Gap with Agentic Assurance appeared first on https://radcom.com/blog/
Article by RADCOM - The leading 5G automated assurance expert Telecom operators are sitting on one of the most valuable data sets in the digital economy. Every session, slice, signaling event, and subscriber interaction generates intelligence that, in theory, can fund smarter networks, sharper customer experiences, and entirely new revenue streams. Data is the operator’s currency. Across the industry, however, that currency is surprisingly hard […] The post Telecom Data Is the Operator’s Most Strategic Currency, So Why Is It So Hard to Spend? appeared first on https://radcom.com/blog/
Article by RADCOM - The leading 5G automated assurance expert Trends, insights, and a vision for scaling AI at the speed of trust DTW Ignite 2026 returns to Copenhagen’s Bella Center during the last week of June, bringing together operators, vendors, standards bodies, and technologists under one roof. DTW remains a premier forum for the industry to take stock of where it is, debate where […] The post What to Expect at DTW Ignite 2026 in Copenhagen appeared first on https://radcom.com/blog/
Article by RADCOM - The leading 5G automated assurance expert The promise of AI-Radio Access Networks (AI-RAN) is real. But unless the data problem is solved first, the industry’s most ambitious AI initiatives risk becoming expensive demonstrations rather than operational systems. The telecom industry is racing toward AI-native networks. Operators are trialing autonomous, multi-agent optimization systems. Vendors are co-innovating on new radio processors and embedding […] The post AI-RAN Has an AI Problem. It’s Called Data. appeared first on https://radcom.com/blog/
Article by RADCOM - The leading 5G automated assurance expert Regulation in telecom is nothing new, but a growing number of markets are tightening customer service requirements for communications providers to improve the consumer experience. In December 2025, Spain introduced mandatory customer service standards for telecom operators, requiring that 95% of customer calls be answered within three minutes and that complaints be resolved within 15 […] The post Reinventing Telecom Customer Service: How RADCOM-ServiceNow is Unifying Telecom Operations appeared first on https://radcom.com/blog/
Article by RADCOM - The leading 5G automated assurance expert The Critical Role of User Traffic When a major telecom provider went dark for the better part of a day a few years back, it wasn’t a dramatic cyberattack or a natural disaster that brought it down. It was a configuration change, one of the most routine operations in network management, that quietly snowballed into […] The post Bridging the Customer Experience Gap appeared first on https://radcom.com/blog/
Article by RADCOM - The leading 5G automated assurance expert Exploring the trends, challenges, and innovations from Mobile World Congress 2026, driving the next generation of intelligent, autonomous networks This year’s most significant connectivity event, celebrating the 20th anniversary of Mobile World Congress (MWC), may be over now, but the technologies, themes, and challenges it highlighted will influence the mobile industry throughout the upcoming year. […] The post MWC 2026 Recap: Building Smarter, Customer-Focused, AI-Driven Networks appeared first on https://radcom.com/blog/
Article by RADCOM - The leading 5G automated assurance expert Telecom operators are racing toward smarter, more autonomous networks. 5G‑Advanced is already a reality, 6G is taking shape, and AI is now embedded in nearly every transformation roadmap. Yet despite significant investment, many operators are still asking the same question: Why hasn’t AI delivered the impact we expected? The answer is becoming increasingly clear. AI […] The post Bridging the AI Gap: How Unified Data Fuels Next-Gen Telecom Networks appeared first on https://radcom.com/blog/
