Spok Holdings, Inc

How did the best hospitals become great? Vince Kelly, Spok president and CEO, outlines five common characteristics of the organizations ranked on the 2026-27 Best Hospitals Honor Rolls. The post Becoming great: 5 common characteristics of the best hospitals appeared first on Spok Inc..

Hospital operator console strategy is shifting from routing calls to unifying systems. Learn what that means for response times and patient safety. The post Your operator console is just the beginning [WEBINAR RECAP] appeared first on Spok Inc..

How can today’s clinical communication and collaboration (CC&C) platforms help all staff communicate better and focus on the job of patient care? Explore the 5 key benefits of a clinical communication and collaboration platform. The post 5 key benefits of a clinical communication and collaboration platform appeared first on Spok Inc..

Training completion isn't the same as training effectiveness. Learn about contact center training KPIs that prove your investment is working. The post 3 KPIs that prove your contact center training investment is working appeared first on Spok Inc..

What causes hospital alerts to go unanswered? Alert fatigue, escalation gaps, and fragmented systems. Learn how to fix the most common facility alerting problems. The post 3 common facility alerting challenges and how to overcome them appeared first on Spok Inc..

Healthcare call center training works best as a consistent habit, not a one-time event. Learn how microlearning reduces turnover disruption and keeps your contact center team sharp. The post The hidden cost of turnover: Why consistent training is your contact center’s best defense appeared first on Spok Inc..

Gain a deeper understanding of contact center operational challenges and the importance of multi-faceted approaches for delivering the best patient experiences. The post 4 common challenges for hospital contact centers appeared first on Spok Inc..

The Swiss Cheese Model shows how small communication gaps lead to serious patient harm. See how hospitals use message accountability and clinical test result notifications to ensure critical information reaches the right person, every time. The post Beyond the Swiss Cheese Model: How message accountability closes critical communication gaps appeared first on Spok Inc..

Explore how nurse-led IT adoption drives more effective healthcare technology use by aligning systems with real-world clinical workflows and improving overall outcomes. The post Why nursing communication is critical to healthcare IT adoption appeared first on Spok Inc..

This blog post provides an overview about how burnout develops over time in clinical environments and its impact on clinicians and patients alike. The post What causes burnout in healthcare? 6 key factors impacting clinicians today appeared first on Spok Inc..