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Founding and early developments (1982–1996)
The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc. In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996, it completed its IPO.
International growth and recent development (since 1997)
After the completion of its IPO, global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later, the expansion continued and centers were opened in the Philippines. [ citation needed ] In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group. The same year, the company expanded into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
In 2024, the company sold its headquarters in Englewood, Colorado, designating Austin, Texas, as its new head office in 2025.
In 2026 the company decided to slash 401k retirement benefits for its employees and redirect those funds towards AI initiatives. The move was widely criticized by employees as cold and demoralizing.